Refund policy

Every Rain City Drops product is printed to order the moment you check out. That keeps the catalog specific instead of generic, and it means your item doesn't exist as physical inventory until you buy it.

Here's what that means for returns:

Made to order, not made in advance. Because each item is produced individually through our print partner, we cannot accept returns or exchanges for reasons of size, color, buyer's remorse, or a change of mind.

For clothing, please check the appropriate sizing chart before ordering.

What we can cover. If your order arrives defective, damaged in transit, or misprinted, we'll replace it or refund it at no cost to you. Contact raincitydrops@gmail.com within 30 days of delivery with your order number and a photo(s) of the issue. We'll get a replacement into production or issue a refund, your choice.

Order changes and cancellations. Orders move into production automatically each night. If you need to change or cancel an order, contact us the same day you place it, before 11:55 PM Pacific. Once an order has entered production, it can no longer be changed or canceled.

Refund method and timing. Approved refunds go back to your original payment method. Processing typically takes 3-5 business days once the refund is issued, though your bank or card provider may take longer to post it.

Wrong address. Orders shipped to an address entered incorrectly at checkout are the customer's responsibility. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment at the customer's cost.

Questions about a specific order: raincitydrops@gmail.com